Director Quality Assurance - San Francisco, CA, United States - Zeta Global

Description

WHO WE ARE

Zeta Global (NYSE: ZETA) is the Data-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform - powered by one of the industry's largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.

THE ROLE

Zeta Marketing Platform (ZMP) is a machine learning/AI powered customer acquisition and CRM multi-tenant platform. The Sr backend developer will work on server-side APIs and services that enable a highly distributed event pipeline and a stack that gets tens of thousands of messages per second.

The Head of Quality Assurance (QA) will lead the organization's effort in defining and implementing cutting-edge quality assurance practices and policies, with a strong emphasis on the integration and utilization of generative AI technologies. This role is crucial in steering the QA function towards modern, automated, and efficient processes that support agile and continuous delivery models, enhancing product reliability and customer satisfaction.

Requirements:

Proven track record in leading QA strategy, including the integration of generative AI to automate and optimize testing processes.

Minimum 10 years of experience in QA within a modern development environment, demonstrating progressive responsibility.

At least 5 years of experience in managing a high-performing senior QA team.

Technical degree in Computer Science, Engineering, or related field.

Core Responsibilities:

Drive the adoption of generative AI tools and methods in QA processes to enhance efficiency, accuracy, and coverage of testing.

Maintain a high level of technical understanding with the ability to dive deep when necessary, while not necessarily being hands-on.

Lead and inspire the QA team, fostering an environment of growth, innovation, and excellence.

Develop and manage continuous testing and deployment strategies in an agile framework, ensuring fast and reliable delivery of software.

Establish a clear vision for the QA department, aligning with the company's broader strategic goals and fostering collaboration across geographies.

Must-Have Skills:

Strong foundation in QA automation and the latest testing technologies.

Ability to quickly grasp and contribute to the business context of the product, facilitating effective testing strategies that align with business goals.

Demonstrated leadership in managing diverse and geographically dispersed teams, with exceptional communication skills.

Desirable Skills:

Experience with marketing automation tools and practices.

Encouragement of innovative testing approaches that go beyond traditional specifications.

Proven ability to analyze defect patterns and implement systemic improvements.

Strategic planning with experience in developing and executing a continuous QA improvement roadmap.

BENEFITS & PERKS

Unlimited PTO

Excellent medical, dental, and vision coverage

Employee Equity and Stock Purchase Plan

Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more

COMPENSATION RANGE

The compensation range for this role is $160, $220,000.00, depending on location and experience.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We're committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:

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