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Romeoville

    Administrative Clerk 1st shift M-F 7AM-3:30pm - Romeoville, United States - RJW Logistics

    RJW Logistics
    RJW Logistics Romeoville, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Job Purpose: To accept and schedule customer orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Transport Operations Department.

    Essential Duties and Responsibilities:

    • Enter customer orders and scan / index documents as required.
    • Schedule the pick ups and delivery of customer loads.
    • Properly document orders in computer and update customer contact information.
    • Maintain communications with customers regarding changes in pick up an delivery schedules and potential service failures.
    • Clearly understand goals, policies, and procedures of RJW.
    • Communicate customer problems, leads, and inquiries to the appropriate personnel.
    • Maintain confidentiality of company information.
    • Recommend improvements and implement approved improvements.
    • Update reports as required by operations manager and COO.
    • Assist local dispatcher in update of Tee Cards.
    • Other tasks as assigned by manager.

    Additional Responsibilities:

    • Positive telephone personality.
    • Capable of being trained to be 'Phone Assertive'.
    • Exceptional customer service skills.
    • Organizational and scheduling skills.
    • Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.

    Qualifications:

    • Basic office clerical skills.
    • Must be able to type at least 40 wpm.
    • 1 – 2 years of clerical experience.
    • Basic transportation / logistics experience.

    Education and/or Experience Required:

    • High School Diploma or general education diploma (GED) is preferred.

    This is not the JD in it's entirety.



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