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Herndon

    Customer Support Officer - Herndon, United States - KBR

    KBR
    KBR Herndon, United States

    2 weeks ago

    KBR background
    Full time
    Description

    Title:

    Customer Support Officer

    Commercial Support Officer

    Herndon, VA

    The Commercial Support Officer (CSO) provides strategic recommendations to the Project Manager as well as tactical, day-to-day support to the commercial business aspects of the project. The CSO is routinely involved in resource planning, monitoring progress, and keeping stakeholders informed. The CSO supports interactions with both domestic and foreign Customer centers, subject matter experts, lawyers, accountants, and support elements, to include training, finance, banking, security, IT, and logistics.

    Duties: This Commercial Support Officer performs the following core functions:

    • Directly supports the Project Manager and other teammates to develop business plans and strategies designed to maximize business success
    • Performs SWOT analysis on business sectors of interest focusing on:
    • Economics of business opportunities, including customers and product demand o Leading market competitors o Important market trends, patterns, and relationships
    • Identifies business opportunities and provides solutions to capitalize on the opportunities
    • Facilitates in the identification of the required skills and talent needed to successfully design, start-up, and/or run a business
    • Manages the business structure, operations, and supply chain
    • Prioritizes the identification and reduction of risk and uncertainty
    • Creates and implements contingency plans to ensure continuity of operations

    Demonstrates the following:

    • Ability to work in an ambiguous environment o Inclination to take the initiative in daily work o Motivation to find creative solutions o Excellent communication skills
    • Effective interpersonal skills, with a talent to influence others
    • Superior organizational abilities o Meticulous attention to detail
    • Pursues professional training opportunities to ensure skills are current with evolving technology
    • Performs other duties as assigned at the direction of Project Management

    Core Hours: IOAM — 3PM; flexible with management approval

    Travel: 10-25% domestic/foreign travel

    KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

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