Retail Technology Analyst I - Kansas City, United States - Hallmark
Description
**Retail Technology Analyst I**
**Location:** Kansas City, MO, US, 64108 Youll add value to one of the worlds most iconic consumer brands and be part of our company with a life-affirming purpose to inspire meaningful connections. Our products, content and experiences aim to **enrich all lives** by making a genuine difference in every life, every day, and **our business is focused on bringing the value and relevance of Diversity and Inclusion to every brand, product and person we touch.** *Our overarching enterprise D&I Framework and plans demonstrate our belief and value in having a diverse and inclusive workforce* **Posting End Date: 01/14/2022
Job Band / Grade: A16.NE
Number of Openings: 5**
***HALLMARK - WHEN YOU CARE ENOUGH YOU CAN CHANGE THE WORLD***
**Come join us.** *.* *will continue to represent ongoing progress and reinforce our commitment, as will our intentional focus on bringing more diverse talent into our business and onto our teams.* Hallmark has been recognized as one of Forbes and Statista 2020 Best employers for Diversity, Women and New Graduates .
The Hallmark Retail division is made up of a diverse group of people and functions, but we have one thing in common we all support Hallmark Gold Crown stores in some way. We work to bring the Hallmark brand to life in retail and online, to ensure we are meeting customers exactly where they are. We help people connect with ease in a thoughtful and emotional way. We believe that sharing love and appreciation can change someones daymaybe even the world.
**WHO WE ARE:**
Retail Technology Service Desks mission is to ensure that technology enables, and does not hinder sales for Gold Crown Stores. We do this by providing a high level of customer service and encouraging our team to save the day by solving issues for over 1,600 locations. Our team-oriented approach to problem-solving not only utilizes a variance of skill sets but also develops a culture that ensures diversity is imperative to success.
**IN THIS ROLE YOU WILL:**
The main responsibility of the Retail Tech Analyst is to answer calls and respond to Retailers, electronically or via phone. You will be troubleshooting their technical hardware and software issues. You will leverage a deep support team of experts, as well as detailed documentation to provide clear direction and customer satisfaction.
This position provides a good foundation for Hallmark processes and develops well-rounded individuals for future career opportunities and success.
**BASIC QUALIFICATIONS**
*The following is required to be considered for this role:*
1+ year experience in a customer service role working directly with customers
High School diploma, GED, or equivalent
**PREFERRED QUALIFICATIONS**
*Your resume will stand out if you have:*
Bachelor's Degree
Experience troubleshooting hardware, software, and networks
Experience with inventory handheld devices
Experience with Point-of-Sale (POS) Registers
Experience with Inventory Management/Warehouse Management software
Strong verbal and written skills, organizational and time management skills, interpersonal skills, flexibility, a strong sense of urgency, the ability to adapt to change, and the ability to problem-solve, analyze and troubleshoot
Ability to describe technical equipment and procedures to non-technical persons at remote locations using non-technical language
Experience in a leadership role
Multi-tasking skills
Ability to work in a team environment
Self-motivation and self-starter capabilities
**APPLICATION INSTRUCTIONS:**
You must show how you meet the basic qualifications (listed below) in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT.
In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification, and satisfactory reference checks.
**BENEFITS AND PERKS:**
At Hallmark, we help people feel connected to what matters. Thats true of our employees, just as it is our consumers. Providing benefits that support the lives and wellbeing of Hallmarkers is among the most important investments the company makes.
Hallmark benefits are designed to give you choices. Wherever you are in life, we want you to find the benefits that are right for you and your loved ones. Explore the to learn more.
Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please.