- IRA experience is desirable; training is provided.
- Knowledge of industry regulations is preferred.
- Understanding of payment functions and products preferred. AAP or NCP certification is a plus.
- Previous accounting/customer service experience in a bank or credit union environment.
- Team player; able to adapt if the needs of the department/Credit Union require an adjustment of routine activities.
- Analytical skills are required to access risks within specific job responsibilities including handling of confidential information.
- Mature, professional communication and customer services skills are required to independently write high quality business letters and emails.
- Ability to prioritize and work on multiple initiatives simultaneously while processing detail-oriented and time-sensitive functions in a fast-paced environment.
- PC literate in Windows Excel, Word, and Adobe.
- Comfortable working in the diverse and multicultural environment of Harvard University.
- May be expected to perform some required duties remotely on Harvard University holidays that are not Federal Reserve holidays (such as the Friday after Thanksgiving).
- Please provide a cover letter with your application.
- Please note: Harvard University requires a pre-employment reference and background screening, which includes OFAC (Office of Foreign Assets Control).
- Harvard University is unable to provide work authorization and/or visa sponsorship.
- This position has a 90-day orientation and review period.
- Default Schedule: 35 hrs per week / 7 hrs per day, with a one-hour unpaid lunch break each day.
- This position is overtime eligible and part of the bargaining unit.
- May be expected to perform some required duties remotely on Harvard University holidays that are not Federal Reserve holidays (such as the Friday after Thanksgiving).
- Analyzes data collected from a combination of various reports and determines appropriate actions necessary to perform defined time-sensitive essential duties and responsibilities for all ACH functions. These include, but are not limited to: processing incoming/outgoing Federal Reserve ACH files/batches and ACH Returns, International ACH Transactions (IATs), Late Returns, Notifications of Change (NOCs), Reclamations, Disputes, Death Notification Entries (DNEs), and Daily Exceptions. Assists with other ACH functions including origination, notifications of change, disputes, and error resolutions.
- Processes check and ACH errors and exceptions.
- Researches and resolves rejects, stop payment requests, disputes, and inquiries timely and efficiently. Analyzes and resolves account discrepancies such as posting, encoding errors, and cross-reference issues. Attempts to contact members if necessary for resolution.
- Balances and reconciles assigned General Ledger accounts.
- Follows Harvard FCU procedures to research and resolve discrepancies within required deadlines.
- Reviews Mobile Check Deposit exceptions.
- Corresponds with members and staff to resolve any Mobile Check Deposits, ACH, Checking and Shared Branching utilizing departmental group emails.
- Processes Returned Deposited Items
- Researches and resolves moderately complex, operational, branch and member issues and ensures that errors and discrepancies are resolved and appropriate follow-up is completed.
- Reviews TCM reports and researches suspect duplicate check deposits.
- Processes term certificate renewals and changes. Produces and forwards new certificate notices of maturity and renewal to members.
- Recommends changes or alternate ways in processing methods to allow improved operating efficiency and member service.
- Supports other individuals or units performing similar functions as needed during absences or special projects.
- Performs other job related duties and projects as necessary.
- Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
- Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
- Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
- Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
- Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
- Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
- Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
- Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
- Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
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Deposit Operations Representative II - Cambridge, United States - Harvard University
Description
Basic QualificationsBasic Qualifications are the minimum threshold a candidate must meet in order to be considered for this role.
High school diploma required.
A minimum of four years of related banking, credit union, financial services operations and/or accounting experience required.
Additional Qualifications and Skills
The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.
Additional Information:
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
Accessibility:
Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request an accommodation or have questions about the physical access provided, please contact our University Disability Resources Department.
Schedule
This position is hybrid.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
Job Summary
Harvard Federal Credit Union (Harvard FCU) is seeking a dynamic, energetic employee with outstanding communication skills and a passion for member service Our ideal candidate will focus on providing exceptional member experience in all member touch-points, in-person, phone interactions and digital communications. Employee will be responsible for providing timely, accurate service to all members and co-workers.
Reporting to the Deposit Operations Senior Manager, this position performs operational support functions to enhance efficient deposit account servicing and effective service to members. Specifically, this position is responsible for most aspects of Deposit Operations which include but are not limited to: in-office tasks, electronic funds transfers, ACH, and checking services.
Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
Benefits
We invite you to visit Harvard's Total Rewards website ) to learn more about our outstanding benefits package, which may include:
This is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
About Us
Harvard Federal Credit Union:
The Harvard FCU is one of the fastest growing Credit Unions in the country and a leader in our industry. As a not-for-profit cooperative, we put our members' best interests first in all that we do. We are passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of Harvard FCU's philosophy. Our mission is to enhance our members' lives by developing and offering trustworthy products that are easy to understand, easy to use, and best suited to meet their financial needs.
