Customer Service Representative - Indianapolis, Indiana, United States - Canon Business Process Services, Inc.

Description

Overview:

Under the direction of the Canon Site Manager, the Customer Service Representative (CSR) serves as the primary contact for customers and outside vendors to ensure projects are produced within client's time and budget constraints.

The CSR is also responsible for day-to-day job intake, work order creation, data entry, record keeping, Estimating, and providing high-level customer service.

Responsibilities:
Maintain a professional appearance and demeanor that reflects CBPS and the client's commitment to quality, continuous improvement and respect for individuals

Coordinate and attend customer facing design and production meetings to provide printing best practice that supports time and cost saving efficiencies

Receive all Print Center requests via phone, email, or walk-ins

Identify missing or problematic components and communicate them to the customer and/or Print Production Manager

Accurately and timely entry into the Production Management System that consists of adding new customers and vendors, creating estimates, new work orders, job scheduling, job updates, issue resolution tracking, invoicing, job closing

Track and enter costs associated with each job estimate to facilitate accurate department billing

Communicate effectively with the Site Manager by informing and providing updates regularly to guarantee that overall production and customer objectives are met

Complete all required volume quality control tracking logs

Receive all questions and concerns and provide updates and solutions to customers

Send and obtain proof approvals

Complete and maintain all required paperwork, records, and documents

Create proofs and lithographic offset plates

Follow all required safety procedures


Qualifications:
High school diploma or GED with experience or vocational/technical certification

Minimum 5 years of print and mailing industry experience

Excellent verbal and written communication and telephone and interpersonal skills

Working knowledge of the Macintosh, PC and Windows operating systems

Intermediate knowledge of the following:
Prepress, preflight, and workflow industry standards

Offset press and digital printing

Bindery and press specification (drill allowance, margins, bleeds etc.)

Shipping and mailing operation and technology

Proficient with the following software:
Adobe Acrobat, InDesign, Illustrator, PageMaker, Photoshop

QuarkXPress

Microsoft Word, Excel, Outlook, PowerPoint, and Publisher

XMF workflow or equivalent

Physical Demands

Standing for prolonged periods of time - up to 8 hours or more per day

Frequent lifting of objects up to 50 lbs. and noise level is usually moderate to loud

Fast-paced environment, subject to numerous schedule and priority changes, regular required weekend or overtime work schedules with short notice


What We Offer:
Competitive pay & benefits

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide

Come Join Our Team