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Senior Solution Engineer - Charlotte, United States - Intapp
Description
Position Summary The Senior Solution Engineer is responsible for all aspects of the delivery process and accountable for the technical delivery of the Intapp software solution.
The primary function of this position is to translate a client's business requirements into technical product capabilities and effectively communicates new requirements to the Intapp Product Management organization, driving the evolution of the product.
The Sr.Solution Engineer also assists the product development team in troubleshooting technical issues that may arise during the delivery of the solution.
Primary Responsibilities:
Lead the technical delivery of Intapp solutions built upon Intapp's market-leading products (such as Intapp Billstream and Intapp Time)
Lead clients to utilize industry best practices
Provide analysis of client needs and implementation recommendations
Lead or assist in the review of requirements and business processes to design new business processes to deliver the solution
Conduct configuration management and data mapping workshops as related to the proposed solution
Customize the product solution to meet client specific requirements
Work closely with project team members such as the Engagement Manager, the Principal Consultant and other Solution Engineers to deliver the solution
Work closely with the product team to improve the product
Work with the professional services team to improve process
Work with sales to provide assistance in delivering new solutions to new clients
Required Qualifications:
Experience with Elite 3E/Aderant FMS, including knowledge of development tools and methodologies, familiarity with core billing tables and processes
5 years of experience in a technical implementation leadership role within the Professional Services in a SaaS organization
Web services (SOAP & REST) and TSQL programming
Familiarity with XML and JSON structured data
Proven ability to learn and a strong desire to learn
Results oriented, resourceful and comfortable working under tight deadlines with a demanding set of internal and external clients
Self-starter with a demonstrated ability to multi-task
Strong analytical and troubleshooting skills
Exceptional interpersonal skills and ability to explain software to non-technical users
Excellent written and verbal communication skills are a must; this position involves a significant amount of direct client interaction
Team player with the ability to coordinate work with all team members
Preferred Qualifications:
Experience in the legal sector, in particular experience with industry-standard legal software systems
Experience with systems integrations, business process integrations, and automation, and master data management
Familiarity with billing, time entry and capture solutions
Software development knowledge with a strong understanding of logic, patterns and algorithms
Other enterprise software systems (ERP, PMS, Financial, CRM, HR, etc.)
Cloud and SAAS experience
Issue tracking system (e.g. JIRA)
Bachelor's degree in a technical field, or strong related equivalent experience
What you'll gain at Intapp:
In return for your passion, commitment, and collaborative approach, we offer:
Competitive base salary plus variable compensation and equity
A flexible work environment
Generous paid parental leave, including adoptive leave
Traditional comprehensive benefits, plus:
Flexible Paid Time ( For US employees)
Annual study bursary
Family formation benefit offered by Carrot
Wellness programs and benefits provided by Modern Health
Paid volunteer time off and donation matching for the causes you care about
Home office stipend
Opportunities for personal growth and professional development supported by a community of talented professionals
An open, collaborative environment where your background and contributions are valued
Experience at a growing public company where you can make an impact and achieve your goals
Open offices and break areas stocked with beverages and snacks
Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.
Please note:
Intapp will not hire through text message, social media, or email alone.
We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings.
We post all legitimate job openings on the Intapp Career Site at#J-18808-Ljbffr
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