Customer Solutions Rep - Chippewa Falls, United States - Master Lock

Description

JOB REQUIREMENTS:

Company Description At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams.

Together, wework to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency.

We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work.

Job Description As theCustomer Solutions Representative,you arethe \"Voice of Master Lock\" that consumers interact with when they have product or warranty questions.

You will provide world-class customer service to our consumers and receive paid virtual training in Master Lock products to make sure you are ready to assist our customers.

Prior to the completion of training and to ensure you are ready for the role, you will be paired with a tenured teammate to prepare for success in your new career.

Master Lock offers a competitivestarting rate of \$37k/yr (\$17.79/hour) with the possibility of overtimeandbenefits from day one,which include medical, dental, vision, monthly and annual bonus opportunities, paid time off, 401K, profit sharing, product discounts, and more.

This position is 100% remote and Master Lock provides all the necessary equipment for you to be successful If this sounds like the position for you,training hours are 8:30 am-5:00 pm CST (M-F).

After completion of training,hours will be Monday thru Friday,8:30am-5:00pm CST.


YOUR ROLE:

Develop and maintain knowledge of Master Lock and Sentry Safe products, policies and procedures to accurately aid both internal and external customers in a timely manner.

Delivera consumer experience that drives unsolicited, positive \"word of mouth\" advertisement for Master Lock Understand and maintain knowledge of all technical systems and tools required to input and retrieve information; includes computer hardware and software, telephone systems, and e-business tools/technology.

Manage issues/requests received through ACD telephone line, email, fax and web to resolution. Daily workload expectations include handling high volume inbound/outbound phone calls and emails from Consumer, Commercial and Retail customers. Provide appropriate follow up to ensure correct order processing from point of entry to order shipment and delivery. Interface with other departments to resolve customer issues. Must be capable... For full info follow application link. The Master Lock Company is an equal opportunity employer.

Applicants are considered for positions without regard to race, color, national origin, ancestry, religion, sex, sexual preference, age, disability, genetic information, military or veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local law.

The Master Lock Company also prohibits harassment of applicants or employees based on any of these protected categories.


APPLICATION INSTRUCTIONS:


Apply Online:
Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.