Front Desk Associate - Lexington, United States - Candlewood Suites

Candlewood Suites Lexington, United States

2 weeks ago

Description

Job brief

We are looking for a Front Desk Associate to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our customers.

Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.
Responsibilities

Review arrival lists to welcome guests
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to General Manager when needed
Record information in the logbook daily
Ensure compliance with health and quality standards

Requirements

Proven experience with Customer Service
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Computer literacy
A customer-oriented and professional attitude
An outgoing personality
Outstanding communication abilities
Excellent organizational and time-management skills

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