EMD/Dispatch- Boston, MA - Brewster/EasCare Ambulance

Description

Dispatcher

Join our team as a Dispatcher to ensure transport requests are met promptly while handling communication with efficiency.

Qualification Requirements:

To succeed in this role, you should fulfill these criteria:

• High school diploma or equivalent (GED) preferred
• Familiarity with medical terminology is a plus
• Excellent communication skills via phone and email are essential
• Customer service experience in an office setting is a bonus
• Ability to work well in a team environment
• Detail-oriented, punctual, capable of multitasking effectively in a fast-paced setting
• Proficiency in data entry, Microsoft Office, and Windows 7 is advantageous

Language Skills:

Proficient in reading, interpreting documents, and effectively communicating with customers and colleagues.

Mathematical Skills:

Capable of basic arithmetic operations.

Reasoning Ability:

Adept at problem-solving and handling various situations.

Essential Duties and Responsibilities:

- Ensure timely pick-up of transport requests
- Account for all crews consistently
- Notify callers promptly of any transport delays
- Update schedule throughout the shift
- Dispatch transport requests and communicate information clearly
- Perform duties of a customer service representative
- Solve problems efficiently

Supervisory Responsibilities:

None

Hours:

Flexibility in hours, including weekends, evenings, and weekdays, is crucial as schedules vary.

Physical Demands:

Ability to handle objects, reach, talk, lift up to 20 pounds, and adjust focus.

Work Environment:

While working, you may encounter moderate noise levels and moving mechanical parts.