- Develops and maintains global governance structure that satisfies both contractual obligations and internal risk and controls.
- Builds and maintains close relationship with global vendor account teams to ensure strategic alignment to business objectives.
- Holds vendors accountable for meeting SLAs and performance standards across multiple agreements.
- Prepares and tracks qualitative and quantitative performance metrics and assist with risk mitigation and dispute resolution.
- Represents vendor performance at key governance forums including external regulatory audits
- Works closely with technology SMEs, finance, and legal to ensure invoicing matches usage and agreed upon rates monthly.
- Manages demands of internal clients to meet Broadridge requirements, impacts on external clients, and fourth party relationships.
- Bachelor's degree in computer science, business management, law, or related technology or business field
- Minimum 10 years working with outsourced technology relationships in any of the following capacities: project management, infrastructure or software engineering, IT Sourcing, IT Vendor management.
- Familiarity with contract law, contract construction and interpretation preferred
- Experience leading and developing teams
- Above average skill within excel, PowerPoint, power BI, or similar data management tools to produce and report on metrics at the executive level
- Superior business acumen
- Excellent verbal and written communication skills
- Self-motivated and delivery focused
- Ability to manage multiple client needs at once
- Strong Problem solving skills
- Extremely organized/Good time management skills
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Technical Vendor Manager - Newark, United States - Broadridge
Description
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
We are hiring a dedicated vendor relationship/contract manager to look after all aspects of a large-scale global outsourced managed services provider within the technology infrastructure organization including contract management, invoice reconciliation, relationship liaison, and risk and compliance management.
About Us:
Broadridge's Global Cloud and Infrastructure Services (GCIS) has set out to provide workload centric platforms that can be optimized for scale, resiliency, security, and developer efficiency while exceeding the needs of our clients.
Responsibilities:
Requirements:
Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work.
Flexible, Accountable, Connected, and Supported, which is our commitment to our associates.
FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work.
We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best.
Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
US applicants:
Click here to view the "EEO is the Law" poster.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at or by sending an email to
