- Effective communicator, responding timely to customers concerns while following protocols and guidelines
- Empathetic listener, providing customers an opportunity to be heard
- Reasonable problem-solver, to assist in next steps towards finding appropriate solutions for all
- Ability to de-escalate situations involving dissatisfied customers, providing consistent assistance and support
- Maintaining best-in-class customer service with a good attitude, despite stressful or busy times
- Ability to multi-task, take feedback and have flexibility to change course as directed
- Addressing customer needs with gift cards
- Collaborate with internal and external claims staff to improve customer service
- Special projects and other duties as assigned by Risk Management leadership
- Must be computer proficient (i.e., Outlook, Word, Excel)
- Excellent verbal and written communication skills, along with phone and email etiquette
- Best-in-class Customer Service: Makes customers and their needs a primary focus of one's actions; shows interest in and understanding of the needs and expectations of internal and external customers; meets or exceeds customer expectations
- Must be very organized with strong multi-tasking skills
- Strong attention to detail
- Self-starter; ability to work alone
- Must understand and be able to maintain confidentiality
- High level of dependability, this is a M-F onsite role
-
Claims Associate
2 weeks ago
Hamilton Virginia Beach, United StatesIn good company. · We're a global specialty insurance and reinsurance company enhanced by data and technology, focused on producing sustainable underwriting profitability and delivering significant shareholder value. · Headquartered in Bermuda, we operate on a global basis, wit ...
-
Accounts Receivable Specialist
1 week ago
Optima Dermatology Portsmouth, United States**Multi-site Dermatology Group Seeks Accounts Receivable Specialist** · Optima Dermatology is recruiting an Accounts Receivable Specialist team, based in Portsmouth, NH. Remote and hybrid opportunities available for residents of FL, IL, IN, MA, ME, NC, NH, OH, PA, VA, WA. · At Op ...
-
HR Specialist
2 weeks ago
Clearwater Living Newport Beach, United StatesOverview: · Are you passionate about serving seniors? Do you want to be part of team that strives to create experiences that celebrate our seniors? · **Clearwater Living is a premier, luxury senior living company in Newport Beach and we are looking for an HR Specialist to join th ...
-
Ar Specialist Ii
3 weeks ago
Sentara Healthcare Norfolk, United StatesSentara Healthcare is hiring for an AR Specialist II for Patient Accounting · This if a full-time position and cam working between the hours of 6a-6p, Monday - Friday. · **Job Requirements**: · - High school diploma or equivalent · - A total of three years of experience across th ...
-
Medical Biller
3 weeks ago
The US Oncology Network Norfolk, United StatesOverview: · Employment Type : Full Time · **In-Office Position** · Benefits : M/D/V, Life Ins., 401(k) · Norfolk, Virginia · Pay Range: $18-$22 Hourly · **JOB SCOPE: Under mínimal supervision is responsible for all claim submissions, which includes verifying accuracy of charges a ...
-
Investigator Ii
2 weeks ago
Elevance Health Norfolk, United StatesJob Family: FRD > Investigation · - Type: Full time · - Date Posted: Apr 17, 2024 · - Anticipated End Date: May 01, 2024 · - Reference: JR112654 · **Description**: · **Investigator II** · **Carelon Payment Integrity **is a proud member of the Elevance Health family of companies, ...
-
Grievances & Appeals Risk Analyst I
1 week ago
Elevance Health Norfolk, United StatesJob Family: CLM > Claims Support · Type: Full time · Date Posted: May 20, 2024 · Anticipated End Date: Jun 10, 2024 · Reference: JR116616 · Description · **Title: Grievances & Appeals Risk Analyst I** · The **Grievances & Appeals Risk Analyst I **will be responsible for respondin ...
-
Insurance and Financial Services Position
1 week ago
David Misiego - State Farm Agent Newport Beach, United StatesPosition Overview · Do you have aspirations to run your own business? If so, you may want to consider working in the office of David Misiego - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent ...
-
Pt Pharmacy Technician Certified
2 weeks ago
Food Lion Hampton, United States**Address**:USA-VA-Hampton-608 E Mercury Blvd · **Store Code**:Store 02237 Pharmacy · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week a ...
-
Nurse (Case Manager)
1 week ago
US Military Treatment Facilities under DHA Naval Medical Center Portsmouth, United States**Duties**: · - Provide comprehensive, holistic, and compassionate medical management services to beneficiaries with catastrophic, serious, chronic, and/or high-risk illnesses or conditions and/ or high-utilizer beneficiaries. · - Design, implement, and support optimal resource u ...
-
Pharmacy Manager
3 weeks ago
Food Lion Virginia Beach, United StatesAddress: USA-VA-Virginia Beach-1615 General Booth Blvd · Store Code: Store 02236 Pharmacy · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a ...
-
Accounts Receivable Specialist II
1 week ago
Sentara Healthcare Virginia Beach, United StatesCity/State · Virginia Beach, VA · Overview · Work Shift · First (Days) (United States of America) · Sentara Healthcare is seeking to hire a qualified individual to join our team as a Accounts Receivable Specialist II · Position Status: Full-time, Day Shift (40 hrs per week) · Pos ...
-
Artiva Product Support Analyst
3 weeks ago
Portsmouth Regional Hospital Portsmouth, United States**Introduction**: · Do you have the career opportunities as a Product Support Analyst I you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation's leading provider of healthcare services, HCA Healthcare. · **Benefit ...
-
Nurse Consultant
3 weeks ago
US Defense Health Agency Naval Medical Center Portsmouth, United States**Duties**: · - Serves as the Defense Health Network (DHN) Nurse Consultant and Subject Matter Expert (JSME) on Medical Management (MM) for the purpose of integrating interdisciplinary military healthcare for the Network. · - Provides professional knowledge and technical expertis ...
-
Nurse (Labor and Delivery)
1 week ago
US Military Treatment Facilities under DHA Naval Medical Center Portsmouth, United States**Duties**: · - Operate and monitor the performance of sophisticated equipment used in the care of complicated obstetrical patients. · - Administer a wide variety of rapid-acting, highly potent medications (direct intravenous and other routes) according to specialty policies, pro ...
-
Office Manager
1 week ago
Milt Rawles - State Farm Agent Virginia Beach, United StatesROLE DESCRIPTION: · State Farm Insurance Agent located in Virginia Beach, VA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Milt Rawles - State Farm Agent, you will build and develop customer relationships within the commu ...
-
Customer Advisor
1 week ago
CarMax, Inc. Virginia Beach, United States7130 - Virginia Beach Bonney Rd, Virginia Beach, Virginia, 23452 · CarMax, the way your career should be · General Summary: · Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechan ...
-
Receptionist - State Farm Agent Team Member
3 weeks ago
Pierre Granger - State Farm Agent Virginia Beach, United StatesBenefits:401(k) matching · Bonus based on performance · Company parties · Flexible schedule · Opportunity for advancement · Training & development · Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these quest ...
-
Pharmacy Tech Sam's
1 week ago
Sam's Club Virginia Beach, United StatesPosition Summary... · What you'll do... · Processes member purchases by operating a cash registers and related hardware; and using appropriate procedures for different payment types and items sold.Maintains merchandise presentation in the pharmacy by stocking and rotating merch ...
-
Engineer/ Construction Manager
1 week ago
SJS Executives LLC Virginia Beach, United States contractSJS Executives, LLC (SJS), also doing business as SJS Industrial, is currently seeking a reliable, experienced, Field Engineer to serve as a Construction Manager to work full time for SJS Executives supporting a US Navy Facility in Virginia Beach and Norfolk, VA. · We are a Servi ...
Claims Associate - Virginia Beach, United States - Sedgwick
Description
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work
Most Loved Workplace
Forbes Best-in-State Employer
ON-SITE ROLE at: 500 Volvo Parkway, Chesapeake, VA. 23320
Summary of Position (Job Purpose) -
This position is a support role for the Risk Management team. The main duty of the Claims Customer Service Associate is to connect with customers post-incident, assess their situation and determine next steps for resolution. This role will regularly interact with our third-party claim's administrator and internal claims team and spend significant time on the phone talking to customers.
Principal Duties and Responsibilities -
Minimum Requirements/Qualifications -
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
