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Suwanee

    Center Manager - Suwanee, United States - The UPS Store

    The UPS Store
    The UPS Store Suwanee, United States

    1 week ago

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    Description
    Job Description

    Job Description

    The Center Manager is responsible for the day-to-day operations of this retail location.

    He or she will open and close the center, manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner.

    The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

    The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong

    supervisory/managerial/leadership

    skills, excellent

    computer/internet/software


    knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to "listen and lead." He or she must have a dynamic personality and must be able motivate a team to optimize performance.


    RESPONSIBILITIES
    Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
    Schedules work assignments and facilitates weekly or monthly staff meetings
    Monitors, evaluates, and maximizes customer service delivery and customer satisfaction
    Develops and implements the store marketing program
    Manages Center financials and prepares/provides reporting
    Manages inventory
    Reviews daily employee timesheets and submits for payroll processing
    Oversees Center maintenance, including cleanliness, safety, and organization

    QUALIFICATIONS
    Advanced education degree, coursework, or tech school desired
    Previous store management experience required, including personnel and financial management experience
    P&L experience preferred
    Strong computer skills, including Microsoft Office and Adobe Suites
    Outstanding phone skills
    Bona fide

    management/leadership

    skills
    Willing to accept full accountability for Center operations

    BENEFITS
    Paid vacation
    Sales commission
    Health Coverage

    #J-18808-Ljbffr
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