Instruct Tech Analyst Sr - Tempe, United States - Arizona State University

Arizona State University Tempe, United States

1 month ago

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Description

Job Description

ASU, recognized for the last 9 consecutive years by US News and World Report as the most innovative university, is seeking a Lead AV Field Engineer to join the University's Learning Experience (LX) group. Housed within ASU's Enterprise Technology team, LX designs and maintains a wide inventory of technology-enhanced spaces that catalyze learning and innovation. The Lead AV Field Engineer occupies a central role in LX's delivery of AV as a service to the University by coordinating a team that troubleshoots, repairs, installs, and monitors advanced technology environments in university spaces. These spaces include conference rooms, enclaves, classrooms, lecture halls, and auditoriums among others.

Working Environment

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking; frequent physical demands may include stooping, bending, crawling under/around objects, working at height on ladders, reaching, lifting and pushing objects of varying weights up to and over 100 pounds.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Minimum Qualifications

Bachelor's degree in Information Technology or closely related field AND 6 years providing instructional technology diagnostic and trouble-shooting support in a client server, cross platform environment. OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Department Statement

Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.

Join the team that sparks human-centered innovation

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces diverse voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Why join us?

Mission oriented. Everything we do is to advance ASU's chartermeasuring who we include and how they succeed. We are staunch champions of learner success and put people first.

Flexibility. Our hybrid work environment prioritizes personal autonomy and trust around how work gets done. Staff touch base in person a few times per week with freedom to decide how, when and where.

Scale of impact. Our work changes the world. With 180k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.

World-class, low-cost education. Our professional development is built in ET encourages staff to seek additional certificates and degrees via ASU's top ranked programs with major tuition breaks.

Exposure to industry giants. ET partners with Amazon, Apple, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact

Desired Qualifications

Certifications: AVIXA CTS/CTS-I strongly preferred; manufacturer certifications (e.g. Biamp, Crestron, Extron, Harman, Shure).
Prior experience as a team lead or supervisor.
Demonstrated experience troubleshooting complex audiovisual environments and implementing fixes, strong analytical and problem-solving abilities.
Expertise utilizing IT service management platforms such as ServiceNow.
Familiarity with higher education business processes.
Experience collaborating with a diverse assembly of partners and stakeholders.
Ability to model empathy, compassion, and emotional intelligence.
Experience hiring in a values-led organization, emphasizing diversity, equity, inclusion and belonging.
Ability to help foster a safe psychological space for all teammates where everyone can thrive.
Ability to stimulate changes in individual, institutional, and corporate behaviors to create a more sustainable environment.
Ability to lead by example in communicating, participating, and encouraging support of the institution's sustainability programs.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

COVID-19 Vaccination Requirements: Arizona State University is a federal contractor and subject to federal regulations which may require you to produce a record of a COVID-19 vaccination. For questions about medical or religious accommodations, please visit the Office of Diversity, Equity and Inclusion's webpage.

ASU is a tobacco-free university. For details visit

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU Police Department at

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit

Essential Duties

Coordinate the work of LX's AV field engineers, providing expert guidance related to AV incidents, requests, and projects
Actively monitor our IT service management platform for incidents and requests; respond promptly and accordingly; maintain communication with requestors; assign work as appropriate and manage team capacity
In collaboration with LX's AV coordinators, plan shop and field activities related to AV projects, including but not limited to: staging; rack fabrication, installation and deinstallation; network and IP configuration of AV devices; system verification; user training.
Troubleshoot and diagnose AV/VTC systems in University spaces; perform or coordinate repair/triage
Manage LX's inventory of equipment and materials
Work closely with numerous other skilled professionals, including AV integrators; electricians and other facilities maintenance personnel; facility and IT security; telecommunications technicians and engineers.
Stay current with industry trends and professional development.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

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