Senior Services Territory Manager - Tampa, United States - Veolia

Description

Senior Territory Manager - ES Services

Veolia Water Technologies & Solutions (VWTS)- Engineered Systems is seeking a key member of our Field Service Management team in the Southeast region leading a team of four to six experienced professional field leaders, and supervising our region's most complex projects.

Working in collaboration with other senior leaders, you'll provide strategic leadership on our commercial strategy and overall customer service for the territory while working with the commercial leadership, engineering and sales teams to grow our projects portfolio.

Our Southeast territory is growing quickly and this dynamic role involves overseeing complex cross-functional projects and operations & maintenance contracts.

This opportunity is best suited for a true people leader with a proven track record of hiring and developing top talent.

You'll leverage your business acumen, project management know-how and industrial water experience to profitably run industrial sites and complex projects that address hard-to-treat water challenges.

If you like the idea of doing meaningful work with a company that's doing big things to address complex water scarcity challenges, here's more

What you will be responsible for:Lead fulfillment of the Veolia Water Field Service activities for all customers within the assigned geographic region/customer baseResponsible for all Field Service operational metrics within geography, including Environmental, Health

and Safety, quality of service, utilization, and cost to serveOwn operation of contracts, and management of customer relations in assigned geography.

Responsible for lifecycle management of all assets within the geography, ensuring the team has necessary tools, and skills to prevent failures and deterioration of equipmentCo-own revenue and cost numbers with commercial leadersCo-responsible for contracts renewal and growth opportunities within the assigned geographyHelp identify and drive productivity projects in the regionResponsible for building a passionate team and holding them responsible for day-to-day fulfillmentWork closely with the Commercial team to develop service demand forecasts to ensure adequate resource supplyPartner with human resources and training team, direct staffing activities in the geography, including recruitment, selection and training of staffResponsible for developing Field Managers and Field Service Representatives with necessary skills to

successfully meet fulfillment obligationsOwn development of strong succession plans for the regionReview Voice of Customer survey results and own closure of identified deficienciesDrive timely closure of customer issues or audit findings in regionCommunicate with leadership and supporting functions, and request necessary resources when

something is off targetFoster a culture of service excellence, and drive continuous improvement within the geography.
Other duties as assignedWhat will you bring to the table (Skills/Experience):Required

BS degree in a technical field - for example Chemistry, Chemical Engineer, Mechanical or Electrical Engineering or equivalent experience.
Minimum seven years' experience in industrial water and wastewater (food & beverage or micro-electronics water treatment solutions)7+years leadership experienceAbility and willingness to travel within assigned geography, with an estimated travel of 40 to 60%Desired

Ability and willingness to work in and lead cross-functional teamsDemonstrated Program / Project management skillsComputer proficient with ability to learn other software applicationsStrong service-related backgroundExperience managing a dispersed workforce and strong leadership skillsPurpose driven/passionate in making a difference for our planetGrowth mindset and strong commercial skillsTalent for developing people

What will you enjoy from working with us?

• Opportunity for new challenges We are growing
• A commitment to the growth and development of our people
• Competitive pay and benefits including retirement savings plans (401k, RSP etc.)
• Strong leadership team
• An organization that gives back.
• An award winning organization that you will be proud to work for

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