IT Support Technician - New Orleans, United States - Marriott International Inc

Description

Additional Information Shared Services Requisition, Market based position in New Orleans, Supporting Select Service Hotels
Job Number
Job Category Information Technology
Location New Orleans Marriott, 555 Canal Street, New Orleans, Louisiana, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Contribute general knowledge and skill in technology to provide second-level, escalated support and break- fix (repairs, installations, maintenance of all property & above property-based systems) for multiple units. Generally, work under supervision and within well-established guidelines to complete routine tasks. Has knowledge of technology equipment/processes and Marriott proprietary technologies. Is responsible for following Marriott guidelines in the form of ISMs and SOPs.

Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.

Financial/Policy

Work to ensure hotels are in compliance with appropriate Marriott International Policies and Information Security Manuals. Implement solutions as directed to resolve discrepancies.

Provide input to CAPEX to verify technology is replaced on/before end of support life.

Ensure technology assets are secured.

Work with Marriott certified providers.

Maintain IT Checklist and Application Inventory in ServiceNow.

Quality Assurance/Quality Improvement

Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

Comply with quality assurance expectations and standards.

Technical

Assist in Information Technology disaster recovery and business continuity.

Communication

Exchange information with other employees using electronic devices (e.g., cell phones, email).

Provide assistance to coworkers, ensuring they understand their tasks.

Speak to guests and co-workers using clear, appropriate and professional language.

Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

Talk with and listen to other employees to effectively exchange information.

Data Communications

Provide escalation support for ServiceNow tickets.

Provide remote escalation support for Marriott approved technology solutions (i.e. mobility devices, GPNS) and Identity Center Processes.

Provide escalation and guidance to property pertaining to guest and associate internet access requirements.

Escalate problems as appropriate through direct supervisor, IT Field Manager Desktop Support.

Escalate problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources

Provide remote application installation and configuration support.

Confirm that technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) are implemented.

Advise/consult on IT audits.

Create and manage hardware inventory.

Manage IT-related components of projects.

Provide 3rd party Vendor Management and escalation support.

CRITICALCOMPETENCIES

AnalyticalSkills

Problem Solving

Computer Skills

Learning

InterpersonalSkills

Diversity Relations

Communications

Electronic Communication

Applied Reading

Communication

Listening

PersonalAttributes

Integrity

Dependability

Positive Demeanor

Safety Orientation

Organization

Multi-Tasking

Time Management

HardwareandSoftware

Help Desk

Hardware

NetworkAdministration

Security

Network Applications

Systems

Administration/Monitoring

Client/Server Application

LAN and WAN Administration

Server System

Network Support

PREFERREDQUALIFICATIONSEducation College degree or equivalent work experience RelatedWorkExperience At least 2 years of related work experience SupervisoryExperience No supervisory experience is required

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the worlds largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.