Patient Registration Clerk - Washington, United States - Unity Health Care

Patient Registration Clerk

Join our team at Unity Health Care, a provider of primary health care services to underserved patients in Washington, DC. As a federally qualified health center, we are dedicated to serving traditionally underserved individuals in the community, ensuring safe, sanitary, and reliable facilities for our patients.

Non-Exempt

Health Center Director

INTRODUCTION: Under the supervision of the Health Center Director, the Patient Registration Clerk plays a crucial role in patient registration, appointment scheduling, assisting clients with paperwork, managing phone calls, and maintaining a professional and confidential work environment. This position requires using sound judgment, initiative, and effective communication skills to maximize clinic resources efficiently.

MAJOR DUTIES/ESSENTIAL FUNCTIONS:

• Controls patient flow in and out of the clinic.
• Performs registration tasks including insurance verifications and updating information.
• Serves as a receptionist and liaison between patients and staff.
• Reviews client forms for accuracy and completeness.
• Maintains a clean and organized work environment.
• Manages files and client database.
• Schedules appointments and communicates effectively with clients.
• Measures key metrics for advanced access.
• Performs other assigned duties.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent.
• One year of office experience, preferably in a medical setting.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong customer service background.
• Knowledge of medical terminology and insurances.
• Basic understanding of health insurance plans.
• Good oral, written, and telephone communication skills; Bilingual in English/Spanish preferred.
• Ability to work independently or in a team environment.
• Basic computer skills.
• Typing 40 WPM preferred.

PHYSICAL EFFORT AND WORK ENVIRONMENT:

• Must be physically capable of sitting, standing, walking for extended periods.
• Ability to bend, lift, carry files, and sustain computer usage.
• May work at a desk or use the telephone for prolonged periods.
• Office environment may involve stress with time-sensitive tasks.
• Ability to manage difficult situations, staff, and customers effectively.

DISTINGUISHING CHARACTERISTICS:

• May require evening and/or Saturday work.
• Assigned clinic/site may vary temporarily or permanently based on needs.