Customer Relations Specialist - Eugene, United States - Jkc Automotive, Inc.

Description

About Us: Kiefer Kia is a premier automotive dealership committed to providing exceptional service and quality vehicles to our valued customers. With a reputation for excellence service in the Eugene/Springfield area, we pride ourselves on offering a vast selection of vehicles and maintaining high standards of customer satisfaction.

Job Description: As a Customer Relations Specialist, you will be the primary point of contact for our customers, ensuring their experience with Kiefer Kia is positive and memorable. You will play a crucial role in building and maintaining strong relationships with our clientele, fostering loyalty and trust in our brand. Your responsibilities will include:

• Greeting customers in a warm and welcoming manner, both in person and over the phone.
• Assisting customers with inquiries, providing information about our vehicles, services, and promotions.
• Managing customer appointments and scheduling test drives.
• Following up with customers to gather feedback and address any concerns or issues they may have.
• Resolving customer complaints promptly and effectively, aiming for complete satisfaction.
• Collaborating with sales, service, and finance departments to ensure seamless customer experiences.
• Maintaining accurate records of customer interactions and transactions in our CRM system.

Requirements:

• Previous experience in customer service, preferably in the automotive industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in computer skills, including MS Office and CRM software.
• A positive attitude and a passion for delivering exceptional customer service.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health insurance and retirement plans.
• Opportunities for career advancement and professional development.
• A supportive work environment with a team-oriented culture.
• Employee discounts on vehicle purchases and services.

Kiefer Kia is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We thank all applicants for their interest; however, only those selected for an interview will be contacted.